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Title The Definitive Guide to Recruiting Top Talents
Name Harvard Business Review ȸ 2816 Date 2009-08-04
By Boris Groysberg, and Nitin Nohria, Claudio Fernández-Aráoz (Boris Groysbert is an associate professor, and Nitin Nohria is the Richard P. Chapman Professor of Business Administration, at Harvard Business School in Boston. Claudio Fernandez-Araoz is a senior adviser at the global executive search firm.)


Ұϰų ü Ŵ޷ η Ѵ. ׷ 縦 Ѻ, , ȵǾ, ä빮 ū issue ȴ.

2001 9 •11 ĸ ǵ . ο. ̱ Ͻź £ ߰, Enron ׾ ø ȴ. ٸ Enron ȸ . 罺(SARS) ƽþƸ Ÿߴ. 2003⿡ ̶ũ ߹ߴ. ħü , ⿡ ó ִ 鸸 ȸ翡 ܵ״.

߿ ϰ ڻ η Ȳ ģ ġ 忡 ġ ߴ. 麸 ռ ̷ . 2003 6 ̸ ġ Ż . ȣȲ 2007 Ȯ ѷ ￴.

ݺȴ. 츮 翡 , ħü ݵ κ ۷ι Ư 忡 糭 ϰ ִ. ϴ ̺ ӿ ü ڸ ã ް ִ. 縦 ߱Ѵ ص, ϱ⿡ ִ.

츮 ۿ (long term performance) 踦 ߴ. 츮 ٸ ִ ְ 濵ڸ äϴ ȿ̰ ȿ ϰ Ѵ. 츮 ƴ , ä뿡 Ϸ best practice ̴.



================================================= MORE ====================================================



ۿ ä 7ܰ ִ.

1. ű ä
2. γ ľ
3. ä ĺ Ǯ
4. ĺ
5. ü
6. ű ä ȭ
7. ä .

츮 ְ 3 , ְ 濵, 濵, 濵 ڱ ä뿡 ߰ ִ. 츮 ̵ ְ X ܡ̶ ´´. ̶ X ֿ丮 ϴ 濵 Ѵ. Ǯ Ը پϴ.

߼ұ 2050, Ը ٱ ִ 1,000 ̸. 츮 ä ƴ϶ ַ ܺ ä 翡 ٷ ִ.

η ̶ ״ ؾ ϴ 濵ڿԴ, ä빮 ñ ؾ ƴ ִ. ׷ ̷  Ȳ иϴ. 縦 äϰ ϴ ִ.


( ä )
-------------------------

κ Ȳ ä뿡 . ׵ 縦 ä Ѵ. ۷ι 50 ְ濵(CEO) ټ Executive Search Firm , 츮 ä ŭ ȣ ̷ ľߴ.

ڵ ְ س ߸ (assumption) ٰ ũ ϰ, ̸ 翬ϰ ߴ. 翡 濵ڵ ٶ ű ä ٸ ϰ ־. 縦 ΰ, Ȥ ܺ λ縦 ΰ, ä ؾ ϴ°,  tool Ѱ, 縦 äϰ Ϸ  ؾ ϴ° ٸ ǰ оҴ.

ӿ ä Ʈ 43% ȸ ֿ켱 ¡ žҴٰ ߴ. ٸ 24% ִ ɷ¡ ״ٰ ߴ. Ե Ե ĺڰ ο غ ִ° ߴٴ 亯 11% ߴ. ó Ͻ ȯ ϱ ١ Ҿϴ. ó ĺ ϴ Ƿ ̴.

ĺ پߴ. ̷ Ÿ. 32% ĺڵ 15ܰ ƴ. ݸ 12% 21 ̻ ƴ. ä ְ X ڡ ݸ ȸ ְ 濵ڿ ߴٴ ̴. ä 󡮾 ðܵ س ͡ ̴ ĺڸ ̾Ҵ. ä ַ ߽ߴ. ݸ ι ȸ ȸ .

ä뿡 ־  ̳ ϰ ش. ׾߸ ָԱ ä ̷ ̴. 迡 ϸ, ű ä 3 1 Ի 3 ̳ ȸ縦 ١ Ѵ.

츮 ټ CEO ڻ ä Ȳ ϰ ִٴ ̾. Ϻ 濵ڵ ڻ翡 յ 濵ڵ ڸ ä ñ η Ȳ ľ ߴ. η Ŀ ˰ ִ 濵ڵ鵵 ̿ ߴ.

־. Ǹ ä ڻ Ȯ ִ ˰ ִ. ׷ ä 7 ϳ Ǹ س . ä ̰ ִ 콺Ʈ װ, Ų, ƩƮ, TCS ׾߸ Ҽ Ұߴ. 縦 ä Ϲ ִ best practice , ä ܰ迡 best practice Ȱϴ 幰.

ɰϰ ؾ Ѵ. ̻ ¦ ȴ. ϰ ̸ 縦 äϰ, ְ ؾ Ѵ. ä ؾ Ѵ. ȿ ϰ, HR ڵ ̿ ֵ ؾ Ѵ. 縦 ä ذ 캸.


(1ܰ: )
_________________

츮 ֿ ۷ι 50 CEO鿡 3 . κ ߰, Ϻ ڴ ߵ ǰ ľϰ ־.

׷ ׵ ȸ系 ְ X ܡ Ը CEO µ ũ ޶. HR å 򿡵 ұϰ 濵ڵ X ܡ 亯 ϴ ߴ. κ CEO ڻ ڸ پ , , ̵ ϰ ʹٴ ǻ縦 . θ ṵ̈ ä ȹ ű CEO . ڻ Ͻ ȹ ϱ Ȯ 濵ڵ Ҽ Ұߴ.

ȿ ä ù ° ܰ ڻ ְ X ܡ Ǯ ϴٴ Ǻ ϴ ̴. ȸ簡 ƹ ص ְ ȸ縦 ̵ и ´. 忡 dz 縦 ã , ó 縦 ϱ ִ. ɼ ִ ä ׵ ְ Ѵ.

ּ 2, 3⿡ ְ 濵̳ ٽ Ȳ ؾ Ѵ. 鿡 å ִ ȹ Ѵ. Ⱓ 󸶳 η,  ʿ ΰ? ׵鿡 ʿ ΰ? ׷ ã ִ  ִ°?  ΰ? ڸ ã, ϰ, ϱ 츮 ؾ ΰ?

Ͻ ͺý ˷ Ʈ ü ƩƮ ä뿡 Źϴٴ 򰡸 ް ִ. ϹϽ(HBR) 2003 5 ȣ Ǹ ̾Ƹ(Diamonds in the Data Mine) οغ.

ƩƮ ְ 濵ڸ ü η 並 ϱ پ ä Ǵ ( 系 λ̵ , õ α׷, ܺ ä , ο ġ) 꿡 ڷ ü ͺ̽(DB) ߴ. ƩƮ 90% Ȯ ä ũ ٿ, λ̵ ü ξ .


(2ܰ: ľ)
--------------------------

κ ڵ鿡 ȸ簡 ٶ Ѵ. , Ȯ ɷ Ϲ skill , , ߻ Ư Ѵ. ó ̻ Ҿ, , ߰ ִٸ װ ٷ Ϻ .

̻ ǿ ʴ´ٴ ̴. ȸ簡 ʿ ϴ Ư , ׿ ä ĺڵ Ǵϰ ؾ Ѵ. HBR 2006 5 ȣ Ǹ ޴ΰ? (Are Leaders Portable?) ʿ Ϸ , ̸ ڿ Ʈ 𵨡 ϴ ߴ. 츮 ⺻ Ģ ´ٸ ä ũ ȮѴ.

- ٰ : ش Ⱓ ʿ Ư ɷ ΰ? 忡 ַ ΰ, ȯ ַ ΰ? 츮 ȸ翡 ʿ ΰ, ΰ, ΰ? 츮 ȸ簡 Ȯ ȸ Ѵٸ ä ĺڴ ? ä 簡 ʿ ɷ ΰ?

- ٰ : ĺڴ װ ̲ ִ ϰ ִ°? ĺڰ ٸ ִ °? ĺڴ ̳ ġ а踦  ΰ? ĺڰ ٸ ߰ η äؾ ϴ°? ׷ Ѵٸ ĺڴ ٸ 濵ڸ ִ°?

- ȸ翡 ٰ : ĺڰ 츮 ȭ 󸶳 ΰ? ȸ簡 ϴ ڿ ڽ ȭ ִ°? ĺڰ 츮 ȸ纸 dz ڿ Դٸ 츮 ڿ ִ°? Ѵٸ ĺڴ ־ ڿ ڽ ִ°?


(3ܰ: ĺ Ǯ )
---------------------

ĺ pool ȮҼ 縦 ã ɼ ̶ ִ. â (Creative Leadership Center) 翡 , ä 濵 25% ϳ ĺ Ҵ. ĺڵ鿡 ǰ ̷ ġ ִ տ ְ, ش ʿ ٽ ν ִ. Ƿ Ÿ ̴.

ĺ Ǯ Ȯ HBR 2007 11 ȣ Ǹ Joseph Bower ϶. ״ 系 ܺ (inside-outsiders) ԽŰ ߿ϴٰ ߴ. 系 ܺڡ ̵÷α⿡ ſ ʾ ڽ ð ̴. ؿ翡 ٹϰų ȸ ַ о߰ ƴ ι 濵ϴ ̵ ǥ̴. ٱ CEO Ϻ ؿ Ų Ͽ Ư ںν ٰ ߴ.

ĺ pool ԽѾ ٸ (outside-insiders)̴. , ޾ü, , Ȥ ٽ ڿ ϰ ؿ ܺ λ Ѵ. ְ X ĺ pool , 系 ܺ, , ܺڰ پϰ ־ Ѵ.

縦 Ȯϴ ȿ ĺ pool ƴ϶, ְ 縦 ˰ ִ 鵵 ؾ Ѵ. ڰ ĺڵ ð , ϴ ĺڸ õ ȭ϶. ޾ü, , ӿ, search firm ִ.

̱ оü Amgen CEO Kevin Sharer 縦 Search Firm, , ̻ȸ ӿ ȰѴ. Ǹ ĺ ľϴµ ָ, ο ߰ ĺڵ θƵ ãش. Sharer ó ſ ̸鼭 ü η ä ĺ CEO ؼҼ.

θ Ȱ ĺڸ ū Ѵ. Fortune 100 ߰ ڵ ° . 鿡 鿡 30% ȿ ٰ 14% ӿ ڸ ö. ݸ 70% Ѵٰ ߿ Ұ 2% ӿ ߴ.

κ ׷ 麸 7質 .

츮 High Potential ٸ ο Ű Ϳ λϴٴ ǵ ˾Ƴ´. ̴ 濵ڵ ٸ μ ϴ 系 ܺڰ ľ ϰ ִٴ ̴. 庮 ̴. 濵 ľϱ ← Ѵ.

ä ĺ ϱ?

ƹ ĺ ־ 10 ϴ. ̴ , ̷ ȿ̶ ƴ. 1012 ĺڵ ߷´ٸ ܰ Ѿ .


(4ܰ: ĺ )
-------------------

, Һ ġ ϱ ߴ. ä ȿ ִ. ĺڵ ߱ϰ, ĺ ϰ, ä ĺ ̸, ä뿡 ʿ ϰ, ġ ϵ ش.

ִ ߿ ĺ ϴ ĺ Ǯ Ը ø Ϻ 3 ̻ ͼ , ߵ ĺڿ åǴ 谨ϴ ٴ 6質 ͼ Ҵ.

Ǹ Ǹ ĺ ְ . ̴ ȸ 繫 ¿ ġ ũ Ų. ü CEO ĺڸ ü ϰ ν ȸ Ͱ ġ 30% ̻ ų ִ. ä (search firm Ѵ ص) ùٸ ĺ 򰡸 ִ ڼͷ ϸ ̹ ̴.

ðѾ 1 ޷ ȸ縦 . ȸ簡 ä 10% ϸ 200 ޷ ߰ ִ. ġ ϸ 3,000 4000 ޷ ðѾ þ Ѵ.

ĺڸ Ȯ Ǵϴ ʴ. ̶ Search Firm ̳ ȥ ȣ ̴. ϴ ش å Ư ҿ, ؾ ϴ , ĺ ð ϰ ִ.

Ҹ 3 ܰ ̷. ù ܰ ĺڵ Ѵ. ° ܰ, ش å ڽ ȸ縦 ĺڵ鿡 ȫϴ ̴. ° ܰ, ο ĺ ݼ Ǹ ϴ ̴. ĺڰ ܺ λ ׷.

ܰ ٸ ܰ 浹 ִ. ġ 򰡿 ϸ, ĺڴ ڽ Ѵٴ ް, ȸ簡 Ⱦ ִ. ݸ ĺ å ġ ȫϸ, ĺڴ ȸ簡 ̶ ڽ ִٰ Ѵ. 系 ⿡ ġ ϸ ġ ĥ ִ. и ؾ ϱ ٸ ĺ ܽŰ ⵵ Ѵ. ̷ Ϸ 4 Ұ ʿϴ.

- : ٶ ĺ Ϸ ܰ谡 ʿϴ.

ù ° ܰ ȸ ϴ ܰ. ̶ ַ ä ĺ , , HR ӿ . ĺ ϴ ξ ߿ϴٴ ؾ Ѵ.

ä Ű ĺ ä . Ӹ ƴ϶ Ǹ ĺ Ŀ. ־ õ ܼ ƹ ä ִ.

׷? ִ. ϴ ߸ ⸦ ִٴ .  پ Ƿ ϱ⸦ ġ ʴ´. ٸ ǽ ڽŰ ȣϴ ɸ ִ. ī ڵ ڽó ī ĺ ϰ, ڽŰ ٸٴ ī ĺ Ѵ.

ְ ش 䱸ϴ skill ϸ, ڽź پ ּ ĺ ãƳ ִ ڽŰ ִ ̴. ̵ ϰ , ൿ мس ִ ɷ ߰ ִ. ڱ ش. ǿ ´ ãƳ ƴ.

ؾ Ѵ. ش 䱸ϴ , ĺ Ʒ 鿡 ä ִ ̴. ȸ簡 ä ̵ ų ִ. ڵ Ǹ λ ֵ ǽؾ Ѵ.

- : ĺ ߿伺 ϸ ڿ ʿϴٴ ϱ . ׷ ̴ ߸ ̴. ĺڸ ɷ ġ , Ư ĺ Żų ο ɼ ź 輺 Ŀ. м ְ 3 top caliber ̸ ϴٰ Ѵ. Ȯ ̰, ݸ 縦 ĥ ɼ ̴ ޼ ִ.

- ũ: ùٸ ĺ ȸ ŷ ִ ִ. 츮 ൿ (Behavioral Event Interview•BEI)̶ Ҹ İ ö ĺ ȸ ÿ ϶ ǰѴ.

ൿ (BEI) ĺ Ϲ ⺻ ξ ȿ̴. Ʒð ġ ʺڵ ִ. ̷. ĺ鿡 Ի ĺ ε Ȳ ׿ ϶ ֹѴ.

Ͽ ؾ ߴ 迡 غ ذ谡 浹 衱,  ǰ ϼߴ ϶󡱴 ̴.

ĺڰ Ȯ  ൿ ϸ, ൿ 濡  ִ ľؾ Ѵ. ĺڰ ƴ ϰų, ƴ϶ 츮 ΰ ߴ١ ȣϰ 亯ϸ ĺڴ ƴϴ. ĺ 迡 ȸ簡 ã ִ ִ ƴ ľϴ ൿ ̴.

򰡰 ݵ ǰ ö ϰ ȯؾ Ѵ. ǰ ȯ ĺ λ ϰų, ĺ 󸶳 ߴ ϴ ̷ ȴ. ä뿡 Ź 鿡 Ư ĺ ű Ѵ. ڷḦ ǥ ϰ, 򰡿 Ÿ Ȯϸ, ĺ Խų Ѵ. ̴ Ǹ ĺ ĺ ԵǴ ´.

ΰ ڽ ɷ° Ѵ. Ҽ ĺڵ ߷ ĺ鿡 ȸ ؾ Ѵ. ĺ ȸ ̷ Ѵ. ĺ ɷ° ϰ ִ. 鿡 ڱ ְ ϴ ĺ ɷ  ָ, ϴ ĺ  ˷ ִ.

̶ 鿡 ĺ Ͽ ü ؾ ĺ Ư ľ ִ. ĺڵ ظ ܿ ĺ ִ Ѵ. ̶ ĺ ģ ϴ ٶϴ.

ĺ 糪 Ϲ ĺ ϴ ߾ . ̾߱⸦ Ư ʿϴ. Ư Ȳ ſ ü ϴ .

ִ ĺ ä ȸ Ȱ ִ. ̴ Ե ̷ ˷ Ѵ. ̶ Ϻ ʴ. ٸ ĺ ִ ˰ ʹ. ʿϴ١ ̸ . ĺ ̰, ȸ ߴٸ, CEO ȸڸ ݵ Ѵ.

- : ڰ ĺ 13 ٿٸ, 䱸׿ 긮 Ҽ ֿ ذڵ鿡 ĺ Ѵ. ̶ ذڵ ذ谡 ĺڵ ־ Ѵ. δ ĺ ܵ ʵ ĺ ų ϰ ؾ Ѵ.

򰡴  ̷? Ϲ з ȭϰų ٹ ĺڿ ȣ̸, 忡 ݵ ϸ . GE б ϴ. GE ŵ  ȸ縦 CEO ɼ ٴ 򰡸 ޴´. ׵ Ǹ з° ڶѴ. ׷ Ư ࿡ ʿ ߰ ʴٸ, GE ̶ ִ. GE  ٸ ȸ CEO ġ ջŲ ̵ ſ .

ùλ󿡼 ԰̳ Ǵ ĺڿ θ ʹ Ѵ. ϴ 鵵 . ׵ ϰ, ĺ ̷¿ ڽ Ǵ ȭ Ѵ. δ ġ ĺ ùٸ 縦 ǽ ִ.

ĺڵ ߴٸ 3 ֿ λڵ(ĺ , , HR å) ּ Ѵ. ̶ ñ ش ĺ . ڵ ä ذ Ѵ. åӵ Ѵ.


(5ܰ: ü)
-----------------

̻ ĺ ãƳ Ŀ üῡ Ѵ. ְ 縦 Ϸ ϸ  20% ɼ . ̳߱ εó ӵ Ǯ ӵ 󿡼 ̷ ε巯. ̶ ȸ簡 ƴ϶ ĺ ñ ´. ׷ٸ ĺڵ ϴ ε ϱ?

- ȸ Vision : 츮 翡 濵ڵ ä ҷ žҴ. ׷ 翡 ߿ ʴ. ĺ鿡 Ϸ ؼ Ǹ, ü 游ϴٴ Ѵ. پ , ذ, ӿ θġ ٶ ʴ´.

ֺ ڽ Ѵ. ȸ ĺڰ ڽ ְ, ĺ ΰ ǥ϶. CEO ĺڿ ڽ ȸ ü ĺڸ Ƴٴ ޽ ؾ Ѵ.

- : Űڴٴ ռ ڵ ĺڰ 鸸 ΰϴµ, ̴ ū Ǽ. ȸ ̶ ĺ ä Ȯ ׷ Ҵ. ä Ȯ Ҵ.

ĺڵ ڽ ε ó Ǵϰ ; Ѵ. ׷ٰ 鸸 þ ǹ̴ ƴϴ. ˷ָ鼭 鿡 ؼ ʿ䰡 ִٴ ̴. ɳ׵ . Ǹ ĺڿԡ ſ  ƴ϶, ִ ´.

ű äڸ ڻ ȭ ü սŰ . ű äڵ ̳ Ÿ翡 .

ű äڵ ׵ μ ȸ ٸ ι ֵ ű ä ȭ ۾ Ѵ.

ִ ä ĺ ش ڽ ִ ֵ , ʿ ִٸ ̵ ĥ ֵ ش. ȸ簡 ĺڿ ִ ġ 뼺 ִ ȯ, , ȭ , ȸ ̸ ϴ.

- : ƴ϶ ׵ ȸ縦 . ̴ ̴. ڴ ɷµ ġ ƴ϶ ֺ ± ģ. ̱ ۵ ۿ ιƮ ư < 濵(Hard Facts, Dangerous Half-Truths & Total Nonsense)> ߴ. , , 60~75% ڽ ϴ ٷ ̶ ߴ.

ۿ ư Ҹ̰ 濵 ų ʾ ޷ 꼺 ϶ ´١ ߴ. ŵ ǰ, ູ, 漺, 꼺 ıѴ١ ȴ. λ ڴ ä ܰ踦 HR ڿԸ ؾ Ѵ. ä ߿伺 νϰ, ڽ ä Ÿ Ѵ.

- : ְ ĺڸ Ϸ 󸶸 ؾ ұ. ش , ĺڰ 忡 ؾ Ѵ. ̿ܿ ߿ ִ. ٷ 츮 系 ó ̴. ܺ λ翡 ӱݼ Ѿ ݾ ߴٰ . ׼ 系 ˷ٸ ϰ ִٰ . ׵ ǿ ϵǰ ȸ翡 漺ɵ ȭȴ. ű äڰ ִ ӱ ü踦 Ѵ. ̴ , ʽ, Ѻ ֽ̳ ɼ Ѵ.


(6ܰ: ű ä ȭ)
---------------------------------

κ üǴ ä ٰ , ̴ ƴϴ. 츮 翡 , ο ȭ ȭǴ ʰ ִ. 濵 ű äڰ Ի ٷ ϸ dz η äѴ.

ǽϴ ȭ ǻ ϴ. ĺ üϰ ʿ ˷ , ּ ϴ ȭ ̶ Ѵ. ű äڰ ϴ, ϴĸ ä ڽ ܵθ ȴ. ̶ ű ä Ȯ ̴.

Ի 2 ȸ縦 ڱ 40% ȭ ޾١ ߴ. ű ä ϴ ȭ Ŭ Ҵ. ְå(COO) ְå(CTO) ְ繫å (CFO) 系 ޴´.

2007 Novations Group 2,000 HR ι ڸ , űä 3 1 ü ű ä 1025% 1 ȸ縦 ١ ߴ. ȸ ó ľ ӻ Ŀ´̼ ҼӰ ǥ ǽ ڽ 輺 ֿ ̾.

ű äڸ ڻ ȭ ü սŲ . ű äڵ ̳ Ÿ翡 . ű äڵ ׵ μ ȸ ٸ ι ֵ ѹ ռ ġ Ѵ. ű äڰ ϱ⵵ ȭ ۾ Ѵ.

̷ ű äڰ Ի ó , ű ä HR ڰ ű ä ¸ Ѵ. Ϻδ ٸ μ ϴ ȭ ȹ . ̴ ̷, ڿ ȴ.

Ư ְ پ ű ä Mentor Ѵ. ȭ ̵ ű äڰ ȭ ͼ ش. 츮 űäڰ ϱ 並 ֶ 鿡 ϰ ִ. 䰡 Ͻ ģ ƴ ȣ ؾ ű äڰ ִ.

ű ä Ի ùؿ ݵ , , HR ڿ ص . ̸ 4 ؾ Ѵ. ű äڴ ް ִ°? ״ 踦 ϰ ִ°? ű ڴ 츮 ȸ Ͻ ϰ ִ°? ȣ Ÿ ִ°?

̿ ٸ ű äڴ ü ϱ η û ִ. ġ ƴ ġ ϵ ȸ簡 並 Ѿ Ѵ.


(7ܰ: ä )
-------------------------------

Ǹ ä ȭ ä ɼ ٿش. ɼ ּȭѴٰ ؼ װ ִٴ ƴϴ. ä ׵ żϰ ذѴ. ּ 1 ̳ ذؾ Ѵ. 1 ο ڰ Ŀٶ ̷ﳻ⿡ ª ð, 巯⿡ ð̴.

ä ̷ ڻ ä ϰ ؾ Ѵ. ý, TCS, ε (IT) ȸ ڻ ü踦 ä ϰ Ѵ.

ű äڸ ϴ ܿ, ܱ ö ٸ 系 ܺ ĺڵ ຸ ľؾ Ѵ. ä ĺڵ ȸ翡 Իߴٸ  ϴ ʴ. ڸ ĺڿ ܿ ö ĺڵ  Ȱϰ ִ ϴ ǹ̰ ִ. 񱳸 ű äڿ Ȯ , ƴϸ ӹŸ ϴ 캸.

򰡴 򰡿 پ ̴ ߰ϵ ش. 鿡 ϰų å ڴٰ ǥ϶. ̴ ׵鿡 ݵ ŵΰڴٴ ǿ ҷŲ.

濵 ä յΰ ִ ź ä ŵ ִ. ݵ ׷߸ Ѵ. 츮 ä ̰, ͻ ä ϱ⸦ ٶ. ׷߸ 濵 ︲ ġ ʰ Ƿ Ÿ ִ.

(Source: Harvard Business Review, One time permission to reproduce granted by Harvard Business School Publishing, July 29, 2009)








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