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특히 2010년에 새롭게 등장한 주요 이슈는 Complexity 였으며, 향후 5년간 가장 요구되는 리더십 자질은 “창의성” 이었음.
1. Today’s complexity is only expected to rise, and more than half of CEOs doubt their ability to manage it.
2. Creativity is the most important leadership quality, according to CEOs.
3. The most successful organizations co-create products and services with customers, and integrate customers into core process.
4. Better performers manage complexity on behalf of their organizations, customers and partners.
Source: IBM CEO Studies (2010). 2009년 가을과 2010년 1월에 전세계 60개국, 33개 산업군의 1541명 CEO, 임원들을 면대면 인터뷰를 통해 조사 시행
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